NEX Auto Center

Photos of NEX Auto Center

Reviews

• Helaina Greenfield

  Nov, 27 2018
  ★ ☆ ☆ ☆ ☆
  The customer service/cashiers are horribly rude. That’s the first thing this place needs to fix. I could deal with the wait times if their customer service was professional and polite.
  
  I bought tires here for the warranty and free rotation, and I pray the NEX Tire where I transfer is more professional. I developed a leak in my tire and brought it in. It took three hours for them to tell me there was a nail in the tire. When I first brought it in, one of the cashiers told me it would be $20 to replace since I had the warranty and the tire was so new. Awesome. I looked at the tire with the mechanic and said I’d just get a new one since it was so cheap and I’m PCSing soon (I feel safer driving cross country on a new tire rather than a patch).
  
  I went to pay for the new tire and was told my total would be nearly $200. I explained that I was just told it would be $20 since the tires were new. The same cashier that told me $20 proceeded to argue (loudly) that I was mistaken and there was no way it was $20. After telling her to cancel the order she checked again and told me that yes, I would be paying $20. This was after arguing with me, loudly, in a store full of people. The same cashier got loud with another customer earlier.
  
  The cashiers (not just the one I had) do this. They loudly complain about it being busy, are rude, pushy, and loud. Wait times could be dealt with if the customer service was good.

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